SHIPPING, INSURANCE AND DELIVERY

ORDERS ARE SHIPPED WITHIN 3-6 BUSINESS DAYS OF RECEIVED PAYMENT. DURING SALE SEASONS SHIPPING TIME MAY BE DELAYED DUE TO A LARGE AMOUNT OF ORDERS BEING PLACED. ITEMS ARE INSURED BY DHL DURING DELIVERY. ONCE THE PACKAGE IS SIGNED FOR AT THE STATED ADDRESS BY THE CLIENT (OR GIFT RECIPIENT) THE INSURANCE IS NO LONGER VALID AND RESPONSIBILITY IS TRANSFERRED TO THE CUSTOMER. WE SHIP WITH DHL AND REQUIRE SIGNATURE UPON RECEIPT. IF THE CLIENT INSTRUCTS DHL CONTRARY TO THIS REQUIREMENT, THE RESPONSIBILITY FOR THE PACKAGE'S SECURITY LIES SOLELY WITH THE CLIENT. MORE INFORMATION REGARDING SHIPPING, INSURANCE AND DELIVERY CAN BE FOUND ON OUR SHIPPING AND DELIVERY POLICY.

ORDERS :

ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM/S ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED OR THE BANK TRANSFER HAS BEEN APPROVED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE. IN CASES OF ADVANCED PAYMENT FOR ITEMS THAT WILL BECOME AVAILABLE IN THE FUTURE THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED. IN SUCH CASES BANK TRANSFERS NEED TO BE CARRIED OUT WITHIN 2 DAYS OF PLACING THE ORDER OR THE PRODUCT WILL NO LONGER BE RESERVED. FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT’S TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

RETURNS AND EXCHANGE :

IF A CUSTOMER IS UNSATISFIED WITH THEIR ORDER FOR ANY REASON THE ITEM/ ITEMS IN QUESTION CAN BE RETURNED TO ULTRA ELECTRIQUE FOR AN EXCHANGE OR REFUND WITHIN 10 DAYS OF DELIVERY. WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL. FOR MORE INFORMATION ON RETURNS AND EXCHANGES PLEASE REFER TO OUR RETURN POLICY.